FAQs

Let’s face it, it’s no easy feat to remember the model of every single product we’ve ever bought. If you’re struggling to decipher the difference between the 5 and the 4 Series Pioneer, take a look at the images below for a side-profile peek.

Simply use the "Fit My Car" tool to view all the racks available for your vehicle.

Our products are versatile allowing for a variety of custom solutions. You will need to consider altering the racks in any way may void the warranty and how the weight and fitment style may affect your vehicles load carrying capacity.

It is also important to note we have chosen the roof rack systems for vehicles based on the optimal fitments. Some fitments are not recommended for vehicles with low load ratings or roof types and will not be developed for those vehicles.

For custom fitments, visit your nearest dealer who does specialist fitting.  You can find out which dealers do specialist fitments through the dealer locater.

Yes, you can find your roof rack instructions by selecting your vehicle using "Fit My Car" and finding your roof racks. You`ll find all necessary documents under the documents tab on the rack page.

Many of our roof racks can easily be installed at home, however, we recommend some roof rack systems such as trackmounts and backbones are installed by an authorised Rhino-Rack dealer. Always follow the instructions and be aware some systems do not come with all the necessary tools for install. See Fitting Times below for a guide on which systems we recommend are installed professionally. If you have any issues installing a product, please contact your nearest dealer for help and refer to the instructions.

Most likely not. To ensure a safe and effective fitment, roof racks may vary greatly between vehicles depending on the roof design. To check cross compatibility, you need to know the product codes for your current system and cross-reference that information with the product breakdown on the systems available for the new vehicle. While some roof racks will fit multiple vehicles if you are unsure you should visit your nearest dealer for further details.

In many cases, the roof racks will be compatible with the sunroof version of a vehicle. You should check if there is an "important note" on the roof rack system, as this will detail any considerations like sunroof compatibility. We recommend caution is taken when operating a sunroof with roof racks installed for the first time and be aware of how your cargo may affect the sunroof operation.

Load Ratings vary between vehicles, roof type, and fixture style. Please refer to our Load Rating Calculator to calculate the load rating for your vehicle and roof rack system. 

Our high-end roof racks have been designed with rubber inserts to reduce noise and prevent whistling. Incorrect installation is the most common cause of noisy roof racks. Check your product`s instructions to make sure the rubber strips are installed correctly in the channels both topside and underside of your roof rack bars. The rubber inserts should be cut to the correct length and fitted inside the channel so there are no gaps. Lastly, ensure your end caps are installed and locked before driving. If you want to further reduce wind noise, check out our Wind Fairings here. If the noise still persists, check with your nearest dealer for further options.

Firstly, do not take your vehicle through automotive washing stations with your roof racks installed! Hand wash the racks with soap and water. Do not use any abrasive materials. If in doubt check your product instructions.

Yes, you can find all relevant the documents on the products page under the "documents" tab.

Rhino-Rack accessories are compatible with most roof racks fitted with a channel, however, you should check the roof rack compatibility on the product page to find out if a fitting kit is required.

Most Thule and Rhino-Rack accessories are cross compatible though there may be some exception, we recommend you use Rhino-Rack accessories for our bars as they are specifically designed for this purpose. However, if you already have an accessory you want to fit we recommend you visit a Rhino-Rack dealer, they can help you with a fitting kit to fit the accessories to our roof racks.

Check the product roof rack compatibility as some accessories will fit, otherwise, you can use a VA bar adaptor to mount Vortex accessories to your Pioneer System.

Yes, you can order replacement keys through your nearest dealer or you can get replacement locks.

Yes, check out our MasterKey range you can easily replace the locks on your racks and accessories with one key.

Spare parts are available via our authorized Rhino-Rack dealer network.

You can find your nearest Rhino-Rack dealer here: www.rhinorack.com/where-to-buy.

Alternatively, select spare parts are now available for purchase on our New Zealand website.

If you purchase direct on our website your order will incur a shipping fee which will be added in your cart.

If you can’t find your spare part on our website, please contact our Customer Service team on +64 4 237 0853 or email customerservice@rhinorack.co.nz or visit your nearest dealer for assistance.

We do not sell directly to customers, however, you can find your Local Dealer or view a list of our International Dealers.

Please contact your local dealer for questions regarding specific vehicle fitments, returns, or product faults.

Simply email customerservice@rhinorack.com with your Order number and request that it be cancelled. Please place “Order Cancellation” in the Subject line of the email.